Loyalty program Puyricard

Membership of the Chocolaterie de Puyricard loyalty program can be done in all of our Chocolaterie de Puyricard shops in France and on the website www.puyricard.fr . The cost of the loyalty card is twelve euros (€12). Its price is subject to change. A "Les Amis de Puyricard" card is not a payment card.

It can be offered by a vendor or requested by any individual of legal age living in mainland France, excluding staff members. It is exclusively intended for private individuals. It may not be offered by the seller, nor requested by a customer if the aforementioned conditions are not met.
Chocolaterie de Puyricard reserves the right to modify at any time the conditions for issuing its loyalty card.

A complete membership requires the following mandatory information: Loyalty card number, Title, Name, First name, Postal address, day and month of birth, Email and mobile phone number. The activation of the loyalty card "Les Amis de Puyricard" will then be effective. Membership implies acceptance of communications related to the Program (loyalty vouchers, etc.).

The "Les Amis de Puyricard" loyalty card is valid indefinitely in all of our Chocolaterie de Puyricard shops and on the website www.puyricard.fr . The card is strictly personal and individual and may under no circumstances be sold to anyone or used for any other purpose than those defined by Chocolaterie de Puyricard in the present General Conditions.

ARTICLE 2 - OBTAINING POINTS AND ADVANTAGES

On the date of the present document, the Chocolaterie de Puyricard loyalty card enables points to be accumulated for each purchase in the Chocolaterie de Puyricard shops and on www.puyricard.fr, on presentation of the loyalty card or by identification of the Customer at the cash desk, on the basis of 1 € spent = 1 point.

The loyalty card entitles the Customer to the advantages specified in article 4.

In the event of a complaint about the points balance, the Customer has three (3) months from the date of purchase to make a request for the points to be adjusted and must present proof of his purchases by post to the company Chocolaterie de Puyricard at the following address Chocolaterie de Puyricard - Service Fidélité - Avenue Georges de Fabry - 13540 Puyricard or by email to fidelite@puyricard.fr.

ARTICLE 3 - USE OF POINTS

The loyalty points acquired of loyalty vouchers:

Vauchers are worth €15 as soon as 300 points are obtained (€1 = 1 point).
They are valid for one (1) year from their date of issue and can be used in all Chocolaterie de Puyricard shops and on www.puyricard.fr. If the loyalty vouchers are not used during their period of validity, they are considered expired and the loyalty points that gave rise to their issue are lost. Loyalty vouchers cannot be exchanged or split and are neither compensable nor refundable.

When a purchase is made with a loyalty voucher, the amount of the voucher will not be taken into account in the calculation of points.

The balance of loyalty points remains active indefinitely, subject to a minimum purchase of three hundred euros (300 €) over two (2) years. Failure to respect this condition will result in the deactivation of the loyalty card.

ARTICLE 4 - BENEFITS

The various benefits are subject to change.

- Birthday gift: 100g of chocolate offered for any purchase the month of your birthday in one of our shops or on www.puyricard.fr. Once the month of the birthday has passed, the birthday advantage will be deactivated and the withdrawal of the gourmet gift will no longer be possible.
- Loyalty vouchers of €15 depending on the loyalty points accumulated during purchases.
- Loyalty vouchers are valid in shops and on www.puyricard.fr.
- Special offers throughout the our year.

ARTICLE 5 - WITHDRAWAL / LOSS / THEFT

Withdrawal of the Card

Any breach of the present General Conditions, any abusive or fraudulent use of the advantages offered by the Program, any behaviour prejudicial to the interests of Chocolaterie de Puyricard, any falsification of the information transmitted by a client or by a third party acting on behalf of a client, will automatically lead to the cancellation of the said client, the cancellation of his points or of the advantages that he may have obtained, without any compensation whatsoever and without any prior information.

Loss or theft

In the event of loss or theft of the loyalty card, the customer may go to the shop and request a new card. The accumulated points will be transferred.
In the event of loss or theft of the loyalty card, the Chocolaterie de Puyricard company will be relieved of all responsibility, including for the fraudulent use of points and advantages by a third party.

ARTICLE 6 - MODIFICATION/SUSPENSION/TERMINATION OF THE PROGRAMME

Chocolaterie de Puyricard reserves the right to modify these general conditions at any time and will inform the customer of any modification by post and/or email.

Chocolaterie de Puyricard reserves the right to suspend or terminate the Program at any time. The announcement of the suspension or termination of the Program will be made by the dissemination of information by the most appropriate means (letter, email, SMS, posting on the website, etc.). If the Program is terminated or suspended, Loyalty Vouchers that have not expired may be used within one (1) year of their issue date.

No customer shall have any recourse against the company for any reason whatsoever. No modification or deletion shall entitle the customer to compensation.

ARTICLE 7 - LIABILITY

The Chocolaterie de Puyricard company is exonerated from all responsibility for the direct or indirect consequences of any anomalies and malfunctions of the loyalty card, whatever their causes. The company will nevertheless make its best efforts to preserve for each customer, in the event of a malfunction, the benefit of their accumulated points and advantages.

In the event of a dispute over the amount accumulated, only the information contained in the Chocolaterie de Puyricard database will be considered authentic.

Any breach of the present General Conditions, any abusive or fraudulent use of the advantages offered by the Program, any behaviour prejudicial to the interests of Chocolaterie de Puyricard, any falsification of the information transmitted by a Customer or by a third party acting on behalf of a customer, will automatically lead to the removal of the said customer, the cancellation of his points or of the advantages that he may have obtained, without compensation of any kind and without any prior information.

The deprivation of the customer's status means the liquidation of his/her Personal Account, the deactivation of the "Les Amis de Puyricard" Card, the impossibility of using the Loyalty Points and Loyalty Vouchers held.

ARTICLE 8 - INFORMATION TECHNOLOGY AND FREEDOM

The information collected from the customer when the loyalty card is activated in the shop is intended for use by the company Chocolaterie de Puyricard. This data is obligatory and indispensable for the customer's registration in the loyalty program. They are necessary for the management of the commercial relationship between any customer of the Loyalty Program and Chocolaterie de Puyricard. The customer will not be able to activate his loyalty card (and therefore join the Loyalty Program) if he refuses to provide the mandatory information requested.

Chocolaterie de Puyricard is responsible for the personal data of its customers in accordance with French data protection law and European Directive 95/46/EC. The personal data is kept within the European Union and is managed within the Chocolaterie de Puyricard group.

Chocolaterie de Puyricard undertakes to take all measures to ensure the protection, confidentiality and security of personal data.

The customer undertakes to inform Chocolaterie de Puyricard immediately of any modification to his personal data. The data can be updated in the shop or directly with the loyalty department by telephone or by email: 04 42 28 18 14 / fidelite@puyricard.fr. Chocolaterie de Puyricard is exempt from any liability for the consequences resulting from the customer's failure to update personal data.

In accordance with the French Data Protection Act of 6 January 1978, as amended, each customer has the right to access information concerning him/her at any time, to have it corrected or completed if it is inaccurate or incomplete, a right to oppose their transmission to third parties, a right to object, free of charge, their use for commercial solicitations and, more generally, a right to oppose any form of processing as defined in paragraph 3 of Article 2 of the said law. To do this, simply send a written request to the Loyalty Department of Chocolaterie de Puyricard: Avenue Georges de Fabry, 13540 PUYRICARD, France or by email to fidelite@puyricard.fr.

Contact: For any questions related to the Chocolaterie de Puyricard loyalty program, customers can contact the Customer Service Department by the following means

Telephone number: +33 04 42 28 18 14
Postal address: Avenue Georges de Fabry, 13540 PUYRICARD, France
Email address: fidelite@puyricard.fr

ARTICLE 9 - APPLICABLE LAW

It is expressly agreed that the law intended to apply is French law. In the event of a dispute, the court of Aix en Provence shall have sole jurisdiction.